Everyone’s circumstances are different and individual needs should be considered when planning for emergencies.
Some people may need extra help to make sure they are safe, and many people are eligible for extra, free support in challenging times.
Ready Scotland has collated the main ways to register for this help below. We recommend signing up to these services before you need them.
We also recommend talking to your friends, family, carers, neighbours and support network about your needs and how they might change in an emergency.
Water
If you have a disability or medical condition or any other reason for additional support, you can register your details with Scottish Water’s confidential Priority Services Register. This helps Scottish Water ensure their customers receive the support they require:
- bottled water in the event of a large-scale interruption to your water supply
- large print materials
- allowing a little extra time for visits or appointments at your home
Power
Scotland’s two power distribution companies offer support to those who might need extra help should the power go out. You can ask to be put on their Priority Services Register if you:
- are aged over 60
- have a child under the age of five
- depend on electricity for home or medical care
- have a chronic illness
- feel you need extra help for another reason
In Scotland, our power is distributed by two companies. Scottish Power Energy Networks supply to southern Scotland and Scottish and Southern Electricity Networks to northern Scotland. Find out who distributes your energy and contact them to join their Priority Services Register.
- Scottish Power Energy Networks (southern Scotland)
Call 0330 10 10 444
Sign up online. - Scottish and Southern Electricity Networks (northern Scotland)
Call 0800 294 3259 (landline/mobile) / 0800 316 5457 (textphone)
Sign up online.
Gas
Gas network company SGN has helpful information on its website about its own Priority Services Register, and other initiatives to support vulnerable members of our communities to stay safe and warm.
Heating oil
If you are over 75 and use heating oil, you may be eligible to register for the free Cold Weather Priority Initiative, which prioritises members for deliveries of heating oil in times of shortage or extreme cold weather.
Other assistance
We recommend checking your local council website for advice on additional support that they can provide.
Share and offer support
You can pass on information about the support available to help your friends, family and neighbours to prepare and stay safe.
The get involved section of Ready Scotland includes further information about helping others in your community.