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Business Emergency Resilience Group 10 Minute Plan

Take 10 minutes to help prepare your business

BERG’s 10 minute plan is designed to help small to medium-sized businesses prepare for, respond to and recover from emergencies, such as flooding, cybercrime and civil unrest

 

 

1. Emergencies

Consider the following impacts on your business High Med Low
Access to site and premises prevented      
Disruption from external events such as flooding or fire      
Critical equipment fails or a major supplier goes out of business      
Loss of electricity, water or gas      
Disruption to key transport networks      
Key staff are absent at the same time      
Burgled or vandalised office      

IT and telecommunications outages

     

 

2. Plan ahead

What could you do to protect your business? Yes No
Check live alerts – sign up for flood alerts and Cross Sector Safety and Security Communications    
Horizon scanning – keep up to date with national and local issues    
Download the British Red Cross Emergency App    
Check your flood risk – coastal, river, rainfall/run-off    
Consider flood protection – raise electrical/valuable items and implement flood measures    
Consider insurance limits – excess and coverage terms and conditions, watch for small print and under insurance    
Understand site – evacuation routes, flood plans, chemical plans    
Consider back-up utilities – energy, water and communications    
Create checklist for new starters and leavers – new passwords, access codes and keys    
Follow data protection guidance    
Back-up computers and key documents - keep copies safe / offsite    
Undertake weekly security checks – IT / Fire Alarm / Safety System / Burglar Alarm    
Ensure staff understand colleagues’ job roles to cover for absences    
Consider Health & Safety Staff Training including First Aid Create contact list of current and alternative suppliers Document key processes / procedures    
Share resilience plans and identify ways to support neighbouring businesses    

 

3. Communicate

How should you communicate? Yes No
Capture Business Emergency Contacts    
Detail important information and contacts, including staff, emergency, customers and suppliers    
Communicate to staff    
Regularly review and update contacts (every 3 to 6 months)    
Keep contacts in a safe place / offsite    
Regularly test and check key elements of the plan (every 3 months to 6 months)    
Create an emergency ‘grab bag’ – key documents, plans and contact details    

 

Business Emergency Contacts

 

Your main contact details

Have you nominated a primary and deputy contact to implement the 10 Minute Plan? Do you have an emergency contacts list for tradespeople such as glaziers, carpenters and electricians?

 

Alternative premises

Where can you go if you cannot access your premises? Is it suitably equipped for temporary operation of your core business activities? How would you communicate with your customers and suppliers? Who would do this if you were unavailable?

 

People you would need to contact

 

Insurance details
Insurance company (Claims Supporting contacts)

Landline:

Mobile:

Policy number:

 

Key People (Managers/Staff/Emergency contacts)

Landline:

Mobile:

Email:

 

Key Suppliers (Services/Stock/Equipment/Raw materials)

Landline:

Mobile:

Email:

 

Customers contacts

[Capture separately if preferable]

Landline:

Mobile:

Email:

 

Neighbouring/Supporting Business

Landline:

Mobile:

Email:

 

Other Useful Contacts

Emergency services

101 non-emergency | 999 emergencies

Landline:

Mobile:

 

IT and cyber security support

[add website]

Landline:

Mobile:

 

Emergency response contractor

[add website]

Landline:

Mobile:

 

Electricity – (24hr faults)

[add website]

Landline:

Mobile:

Acct no:

Shut off location:

 

Gas – (24hr emergency)

[add website]

Landline:

Mobile:

Acct no:

Shut off location:

 

Water – (24hr)

[add website]

Landline:

Mobile:

Acct no:

Shut off location:

 

Telephone provider

[add website]

Landline:

Mobile:

Acct no:

 

Actions – Stay in contact with key people, keep them informed

Call 999 if people or property are in danger

Assess the impact on your business and how long it will last

Contact your insurance company (take lots of pictures and video as evidence of any loss or damage) Contact staff, suppliers and customers to let them know what has happened

Use social media such as Facebook, Twitter and Snapchat to send messages out about business disruption

Identify what business activities can continue and which may need to be put on hold

Speak to neighbouring businesses to see if they can help

Contact your local council to see if they can

Find out more: www.sbcscot.com/berg

Produced with support from the Norfolk Resilience Forum

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